Delivery Terms

General Information

Orders placed through www.maresole.com.tr are handed over to the courier company within a maximum of 2 business days following payment confirmation. Weekends and official public holidays are not included in this period.

Delivery Time

The delivery period begins on the date your order is confirmed.
Domestic deliveries generally take 1–3 business days within the same city and 2–7 business days between different cities.
You will be notified if any product in your order is out of stock.

Delivery Method

Orders are delivered to the address specified by the customer through the courier company contracted by Mare & Sole.

Customers are advised to check the package in the presence of the courier upon delivery. If any damage, missing items, or other irregularities are detected, a damage report (official delivery record) should be prepared with the courier.

Delivery Fees

Shipping costs are borne by the BUYER.
Shipping fees may vary during promotional or campaign periods.

Change of Delivery Address

If you wish to change your delivery address after placing an order, you must contact our customer service before the order is handed over to the courier company.

Undeliverable Orders

If the recipient is not available at the delivery address, the courier company may direct the shipment to the nearest branch and notify the recipient.

Orders that are not collected within the period specified by the courier company may be returned to Mare & Sole.

International Delivery

International shipments are subject to the customs regulations and import legislation of the destination country.

Delivery times and shipping costs may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country, where applicable, are the responsibility of the recipient unless otherwise stated.

Force Majeure

Mare & Sole shall not be held responsible for delays resulting from force majeure events beyond its reasonable control, including natural disasters, war, extraordinary circumstances, strikes affecting courier services, and similar events.