Privacy & Security
General
This Privacy & Security Policy explains how the personal data collected through www.maresole.com.tr (“WEBSITE”), operated by Mare & Sole (“Company” or “WEBSITE”), is processed, stored, and protected in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), applicable legislation, and international data protection standards.
Anyone who visits or becomes a member of the WEBSITE is deemed to have accepted the terms set forth in this policy.
Collection of Personal Data
The WEBSITE may collect the following information for membership registration, order processing, campaign and promotional communications, customer support services, and compliance with legal obligations:
- First and last name, Turkish ID number
- Contact information (address, email address, telephone number)
- Payment information (credit card or bank details, processed through a secure payment infrastructure)
- Order and delivery history
- IP address, browser information, and cookie data
Purposes of Processing Personal Data
The collected data is processed for the following purposes:
- Receiving, preparing, shipping, and delivering orders
- Managing membership and account-related processes
- Providing customer service and technical support
- Conducting campaigns, promotions, and marketing activities, where prior consent has been obtained
- Fulfilling legal obligations
- Improving service quality and user experience
Data Retention Period
Personal data is retained for the periods required under applicable legislation and is securely deleted, destroyed, or anonymized in accordance with KVKK and other applicable legislation once the relevant retention periods have expired.
Data Security Measures
The WEBSITE takes appropriate technical and administrative measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction, including:
- Encrypted communication through an SSL certificate
- Secure payment infrastructure compliant with PCI DSS
- Server firewalls and antivirus systems
- User authentication systems designed to prevent unauthorized access
- Regular backups and data integrity checks
Use of Cookies
The WEBSITE uses cookies to improve user experience, analyze website traffic, and enhance its services. Cookie preferences can be managed through the user's browser settings.
Sharing of Personal Data
The WEBSITE does not sell personal data to third parties. However, personal data may be shared with authorized public authorities or service providers in the following circumstances:
- To comply with legal obligations
- With logistics and delivery companies for the delivery of orders, including necessary address and contact information
- With banks and payment service providers for the processing of payments and other necessary transactions
User Rights
Under KVKK, users have the right to:
- Learn whether their personal data is being processed
- Request access to their personal data
- Request correction or deletion of their personal data
- Request the restriction or cessation of the processing of their personal data
Such requests may be submitted in writing to [email protected].
Policy Changes
The WEBSITE reserves the right to update this policy at any time. Any updated version becomes effective as of the date it is published on the WEBSITE.
Contact
For any questions, suggestions, or complaints, please contact:
Mare & Sole
Address: Merkez Mahallesi Kazım Orbay Caddesi Öğer İş Hanı 39/B Kat 2 Bomonti/Şişli, Istanbul, Türkiye
Email: [email protected]
Phone: +90 530 373 0463
